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Pho Xe Lua 2010-04-04

by foodbitch 4. April 2010 18:52

Most pho on Argyle is created equal – within a standard-deviation. What happens post-creation is where things look up or down or just fall flat. Pho Xe Lua fell flatter than the “fashion” on your lady-feet.

It is always odd when waiters, no matter their place of origin, behave bizarrely. Even those who have never worked in the SERVICE industry must be familiar with the golden rule. Empathy is wired into the great apes with whom we diverged mega-millennia ago and I’m pretty sure the waiters all share my human lineage no matter what country they left behind. Sure, there are differences in service expectations between cultures but to believe that our waiter thought nothing wrong with our experience would be asking to believe that he has never ventured outside of his cloistered little world and – I don’t know – ordered a hotdog.  Is it really OK to leave people standing at the host stand in the midst of a relatively empty restaurant before attending to their seating? Is it OK to serve one diner’s meal 10 minutes (no joke) before serving the other? And this wasn’t even that bad. The table next to us had the last diner’s meal come out when the other four were already done. Is it OK to never appear with the bill? To be on “break” when the diner is standing at the register for another 5 minutes? To emerge with soaked hands? Thanks, I guess, for washing them after whatever you were doing.

No, this treatment should not occur anywhere ever. Your customer is not doing you a favor. Maybe this is why Tank has an eternal crowd. They are at least familiar with hospitality and do not make eating there a chore. An assembly-line perhaps but easy all the same.

As an additional note, the experience of those before me has been a good one. Perhaps theirs was a real waiter. Ours wasn't. There is no way anyone who's done this job ever before in life could have possibly performed so poorly. If someone called in sick, we're very sorry for the review. But English-speaking aside (we can always point) we felt like we were waited on by government bureaucrats instead of food-service employees. They were glad to be rid of us and we of them.

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About the author

FB is the CTO of an entertainment company and, these days, writes much more in prose than he ever wrote in code. Which is a good thing. Because people expect quality from code. Meal me:

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